Complaint Workflow Automation

Complaint queues grow faster than teams can triage. Manual classification is inconsistent, escalation paths are unclear, and resolution analytics are missing.

Inbound messages (email, form, social) enter a pipeline that classifies urgency, category, and sentiment. High-urgency items are auto-escalated; routine cases get a drafted response and are assigned to the right queue. Analytics track resolution times and issue patterns.

Faster resolution, consistent categorisation, and a dashboard that tells you what issues are trending before they become crises.