Social Media Automation

Managing high-volume social media comments and DMs manually is slow, inconsistent, and burns team time. Important messages get missed; replies are delayed.

Incoming comments and DMs are collected automatically. Each message is classified by sentiment (positive/negative/neutral), intent (complaint, inquiry, praise), and topic. A drafted reply is generated and queued for human review before sending.

Response time cut from hours to minutes. No message falls through the cracks. Human agents focus on edge cases, not repetitive replies.